Terms of Service

Agreement to Terms

By accessing or using Geniemates services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

Services

Geniemates provides professional cleaning services in New York City. We connect customers with vetted, insured cleaning professionals. Service availability, pricing, and scheduling are subject to change.

Booking and Payment

When you book a service through Geniemates:

• You agree to provide accurate booking information
• Payment is processed after service completion
• Prices are subject to change based on service requirements
• You are responsible for providing access to your property

Cancellation Policy

Cancellations or rescheduling requests must be made at least 24 hours before your scheduled appointment. Cancellations within 24 hours may incur a cancellation fee.

Satisfaction Guarantee

We offer a 100% satisfaction guarantee. If you're not satisfied with your cleaning, contact us within 24 hours and we'll make it right.

Liability

All Geniemates cleaning professionals are insured. In the unlikely event of damage or loss, please report it to us immediately. Claims must be filed within 24 hours of service completion.

User Responsibilities

You agree to:

• Provide a safe working environment for cleaning professionals
• Secure or remove valuable items before service
• Inform us of any special requirements or hazards
• Treat cleaning professionals with respect

Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.

Contact

Questions about these Terms of Service? Contact us through our contact page.